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Title details for The Big Book of Customer Service Training Games by Peggy Carlaw - Available

The Big Book of Customer Service Training Games

Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers

by Peggy Carlaw
Vasudha K. Deming
ebook
1 of 1 copy available
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1 of 1 copy available
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Formats

  • Kindle Book
  • OverDrive Read
  • EPUB ebook

subjects

Languages

  • English

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